Shop

Shop questions

Is shopping with One Stop Map secure?

Definitely! We use a  secure, fully PCI Compliant checkout to process credit cards.

Avatar

By Koen Adams

updated 5 months ago

Prices and VAT

If you live outside of the European Union you don't have to pay VAT. For our European customers we need to collect EU-VAT at the rate of the home country of the customer. If you are a business...

Avatar

By Koen Adams

updated 5 months ago

EU-business and VAT exemption

Yes, on  checkout , if you are located in the European Union (not Belgium), a  VAT number box will be displayed. Just enter a valid VAT number to be exempted from VAT.

Avatar

By Koen Adams

updated 5 months ago

Error Message: 'Your card does not support this type of purchase'

According to Stripe, our payment gateway, this message likely means: Your debit card requires a PIN to be entered. If you are trying to use one of these cards, you'll need to use another card to...

Avatar

By Koen Adams

updated 5 months ago

Our Refund Policy

Try our products risk-free. Our refund policy is loud and clear: 30 Days No Questions Asked! We would be sorry to hear if you're not satisfied with our maps. We would appreciate any feedback you...

Avatar

By Koen Adams

updated 3 months ago

Error Message: 'The card's zip code failed validation'

The Zip Code you Supplied Failed Validation" Errors. ... If the zip check has failed, it's because the bank is telling the payment processor that the zip code does not match the one it has on file....

Avatar

By Koen Adams

updated 4 months ago

Account Transition

Benefits of having an account If you have made purchases without creating an account you can have those transferred into a new account so you can make use of the benefits associated with that:...

Avatar

By Hans van der Maarel

updated 3 months ago